Complaint Handling & Escalation Mechanism
JMJ Finance Limited follows RBI Fair Practices Code and
applicable RBI guidelines for customer complaint handling
and grievance redressal.
Contact the Concerned Branch Manager
Customers are requested to first contact the concerned
Branch Manager of the respective branch where the
transaction/service was availed.
Resolution Timeline:
Complaints shall be acknowledged and resolved within
a reasonable time frame in accordance with RBI Fair
Practices Code and applicable RBI guidelines.
Escalate to Customer Grievance Redressal Officer (GRO)
Name:
Shri. Sreejith P.
Designation:
Operation Head (Loans & Collections)
Address:
JMJ FINANCE LIMITED
Door No. 25/469/23,
3rd Floor, Pooma Complex,
Naduvilal Jn., M.G Road,
Thrissur – 680001
Email:
Contact Number:
Phone:
0487 – 2428175
Escalate to Principal Nodal Officer under RBI Ombudsman Scheme
Name:
Shaji T. D.
Designation:
Whole-time Director
Address:
JMJ FINANCE LIMITED
Door No. 25/469/23,
3rd Floor, Pooma Complex,
Naduvilal Jn., M.G Road,
Thrissur – 680001
Email:
Contact Number:
Phone:
0487 – 2428175
Escalation to Reserve Bank of India (RBI)
If the complaint is not redressed satisfactorily within
30 working days across all escalation levels mentioned above,
the customer may directly approach the Reserve Bank of India
through the following channels:
RBI Contact Details
Office-in-Charge
Department of Supervision
Reserve Bank of India
Fort Glacis, 16, Rajaji Road,
Fort St. George, Chennai,
Tamil Nadu, India – 600001
Consumer Education and Protection Cell (CEPC)
NBFC Ombudsman
Complaint Flowchart
Customer Grievance Redressal Officer (GRO)
Shri. Sreejith P.
Operation Head (Loans & Collections)
Principal Nodal Officer
under RBI Ombudsman Scheme
Shaji T. D.
Whole-time Director